Last updated: August 2026

At DKOD, we want you to be happy with your purchase. If you have received a product that is damaged, defective, incorrect, or you simply need a different size, please contact us and we will help you with the return or exchange process.

1. Return Window

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return, the product must:

• Be unused and unworn

• Not have been washed, altered, or damaged after delivery

• Have all original tags attached

• Be returned in its original packaging, where applicable

• Be accompanied by proof of purchase or your order details

We reserve the right to reject a return if the product does not meet these conditions.

2. How to Request a Return

To request a return, please contact us at:

support@dkod.in

Please include your order number and briefly explain the reason for the return. Where applicable, we may ask you to provide photographs or other information to help us evaluate the request.

Please do not send a product back to us before your return request has been approved and return instructions have been provided.

Approved returns should be sent to:

SMK FLATE, SF-2, ANBIL DHARMALINGAM SALAI, KK NAGAR, TRICHY, TIRUCHIRAPPALLI TAMIL NADU - 620021

3. Return Shipping

For returns due to a change of mind, incorrect size selection, or other reasons not caused by DKOD, the customer is responsible for the applicable return shipping costs.

For products that are defective, damaged in transit, or incorrectly sent by DKOD, we will arrange or reimburse the reasonable return shipping cost, as applicable.

We recommend using a trackable shipping service when returning an item. DKOD is not responsible for a return package that is lost in transit when the customer has arranged the return shipment.

4. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as you receive it.

If you receive:

• A damaged product

• A defective product

• The wrong product

• The wrong size due to an error on our part

please contact us at support@dkod.in as soon as possible, preferably within 48 hours of delivery, with your order number and clear photographs or videos showing the issue.

We will review the issue and, where the claim is accepted, provide an appropriate resolution, which may include a replacement, exchange, or refund.

This 48-hour reporting request does not limit your rights in cases where a product has an underlying defect that could not reasonably have been identified immediately upon delivery.

5. Exchanges

We offer exchanges for eligible products, subject to product and size availability.

To request an exchange, contact us within 7 days of delivery.

The product must meet the same return conditions:

• Unworn

• Unwashed

• Unused

• Original tags attached

• Original packaging, where applicable

For a size exchange requested because the wrong size was ordered by the customer, the customer is responsible for applicable return shipping costs.

If the exchange is required because DKOD sent the wrong product or size, or because the product is defective, DKOD will bear the applicable return shipping cost.

If the requested replacement size or product is unavailable, we may offer another suitable resolution, including a refund where applicable.

6. Non-Returnable Products

Products that have been:

• Worn

• Washed

• Altered

• Damaged after delivery

• Returned without original tags

• Returned without meeting the applicable return conditions

may not be eligible for return or exchange.

Any product specifically identified as Final Sale at the time of purchase will not be eligible for return or exchange for change-of-mind reasons, unless the product is defective, damaged, incorrectly supplied, or otherwise required to be accepted under applicable law.

7. Sale and Promotional Products

Products purchased during a sale or promotional offer are subject to the same return and exchange conditions unless the product is clearly identified as Final Sale at the time of purchase.

Discounts, promotional offers, or free shipping associated with an order may be subject to the terms of the relevant promotion.

8. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be initiated to the original payment method used for the purchase.

We will initiate an approved refund within 10 business days after completion of the return inspection.

The time taken for the refund to appear in your bank account, card account, or other payment method may depend on your bank or payment service provider.

For a return requested due to a change of mind or incorrect size selection, the original shipping charges, if any, may not be refundable.

Where the product is defective, damaged, incorrectly supplied, or otherwise eligible for a full refund under applicable law, the applicable amount will be refunded in accordance with the circumstances of the order.

9. Failed or Undelivered Orders

If an order cannot be delivered because of an issue attributable to DKOD, or if the product is returned to us because of a delivery failure attributable to us, we will review the order and provide an appropriate resolution, which may include a refund or re-shipment.

If an order is returned because the customer provided an incorrect or incomplete delivery address, refused delivery, or was unavailable to receive the order after reasonable delivery attempts, any refund or re-shipment will be subject to the applicable shipping and return costs.

10. Cancellation

If you need to cancel an order, please contact us at support@dkod.in as soon as possible.

We will try to accommodate cancellation requests received before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the order may need to be handled under our return policy.

11. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Email: support@dkod.in
Business: DKOD
Return Address: SMK FLATE, SF-2, ANBIL DHARMALINGAM SALAI, KK NAGAR, TRICHY, TIRUCHIRAPPALLI TAMIL NADU - 620021

We will be happy to assist you with your order.