Last updated: August 24, 2026

At DKOD, we aim to process and deliver your orders as quickly and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Locations

DKOD currently ships orders to locations within India.

International shipping is not currently available unless specifically stated on our website.

2. Order Processing

Orders are generally processed and prepared for shipment within 1–3 business days after the order is successfully placed and payment has been confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During product launches, promotional periods, holidays, or periods of unusually high order volume, processing may take longer than usual. If there is a significant delay, we will make reasonable efforts to communicate the delay to you.

3. Delivery Time

After your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on your delivery location and the courier service.

Delivery times are estimates and are not guaranteed. Remote locations, public holidays, adverse weather, courier delays, or other circumstances beyond DKOD's reasonable control may result in additional delivery time.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, DKOD may offer free shipping or promotional shipping offers. The eligibility and conditions for such offers will be clearly communicated at the time of purchase.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided to monitor the status of your shipment.

6. Delivery Address

Please ensure that your shipping address, phone number, PIN code, and other delivery details are accurate before completing your order.

DKOD is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your delivery information, contact us as soon as possible at:

support@dkod.in

We will try to assist you before the order is dispatched, but changes may not be possible once the shipment has been handed over to the courier.

7. Delivery Attempts and Undelivered Orders

Our courier partners may make multiple delivery attempts depending on their operational policies.

If an order is returned to DKOD because the customer:

• Provided an incorrect or incomplete address

• Was unavailable to receive the order

• Refused delivery

• Did not respond to the courier's delivery attempts

any refund or re-shipment will be handled in accordance with our Return & Refund Policy and may be subject to applicable shipping and return costs.

8. Delayed or Lost Shipments

If your order is significantly delayed or appears to be lost in transit, please contact us at support@dkod.in with your order number.

We will coordinate with the relevant courier partner and take reasonable steps to investigate the shipment.

Delivery timelines may be affected by circumstances beyond DKOD's reasonable control, including natural events, transportation disruptions, strikes, courier operational issues, or other force majeure events.

9. Damaged Packages

If your package appears visibly damaged when delivered, please inspect the product as soon as possible.

If the product itself is damaged, defective, or you have received the wrong product, contact us at support@dkod.in as soon as possible with your order number and clear photographs or videos of the issue.

Please refer to our Return & Refund Policy for information about returns, exchanges, and refunds.

10. Contact Us

If you have questions about shipping or your order, please contact us:

DKOD
Email: support@dkod.in
Website: https://dkod.in